Appointment Schedule:
Appointments Preferred
Walk-in Schedule: *NO WALK IN HOURS ON THURSDAY 10/22/2026*
Effective October 19, 2026, the new hours will be:
- Monday thru Friday: 9am-11am
- Monday, Wednesday and Friday: 1:30pm-3:30pm
Client Contact Number:
1.888.208.4485 (New York State Customer Service Helpline)
Email: CSEWEBBROOME@dfa.state.ny.us
Click here to open the NYS Child Support website – NYS Child Support
Click here to open the NYS Child Support Online Enrollment Wizard website – NYS Child Support Online Enrollment Wizard. The Child Support Online Enrollment Wizard allows individuals to enroll in child support services online – eliminating the need to visit a child support office or mail in a paper enrollment form. This new feature reduces paperwork and processing time for enrollees.
Child Support Description:
- Responsible for investigating matters of non-support and/or paternity for establishment and enforcement of support obligations. Also secures court orders for Third Party Health Insurance Coverage.
- Locates non-custodial parents (NCP)
- Identify financial resources of NCP
- Preparing and filing appropriate non-support paternity petition to court of appropriate jurisdiction
- Follow-through with court process until appropriate order obtained
- Provide ongoing undercare updating/investigating to assure orders remain current
- Collecting, monitoring, and disbursing of court ordered child support.
- Additional responsibilities include enforcement and undercare of child support accounts and referral of delinquent accounts to Family Court through the filing of a violation petition.
Child Abuse/Neglect 24 Hour State Hotline: 1-800-342-3720
NANCY J. WILLIAMS
COMMISSIONER
Thomas P. Hoke Human Services Center
36-42 Main Street
Binghamton, NY 13905
Hours: 8 AM to 4 PM – Monday through Friday
Career & Community Services Center (CCSC)
SNAP, Medicaid, HEAP, Day Care, and CASA
501 Reynolds Road
Johnson City, NY 13790
Hours: 8 AM to 4 PM – Monday through Friday
Assistance Programs Call Center: 607.778.1100
After Hours Emergency Housing Assistance: 607 778-3885
Child Abuse/Neglect 24-Hour NY State Hotline: Toll-free, dial 1-800-342-3720
EMAIL: For General Non-Emergency Questions or concerns/Do Not Submit Any Documents: DSSInquiries@broomecountyny.gov
For FOIL Requests: DSS FOIL Request Form
For records relating to child abuse or maltreatment, go to NYS OCFS and follow the instructions, “If you are requesting records related to reports of child abuse or maltreatment.”