Vision Statement
To be an organization which promotes self-sufficiency and assures the protection of vulnerable individuals. We strive to have an organization which values the needs of our customers, the contributions of our staff, and the participation of our community. This vision shall be achieved through a culture which encourages continuous improvement.
Welcome to the Broome County Department of Social Services!
Interested in a job as a Caseworker Trainee, Caseworker, Social Services Examiner or Support Investigator? Currently, no civil service exam is needed for these positions.
New York State Civil Service, in response to significant challenges filling positions in local government, has instituted the HELP program. This program is in effect for Broome County from July 24, 2023 through July 24, 2024. This program allows us to hire for the following titles without participating in the Civil Service exam or being appointed from an Eligible List: Support Investigator, Social Services Examiner, Caseworker Trainee (DSS), Caseworker (DSS), Public Health Sanitarian, and Emergency Services Dispatcher I. The minimum qualifications must still be met, and the position will initially be placed in the Non-Competitive class. After completion of the required 52 weeks probation, the position will mature into a permanent appointment. To apply for a position, go to broomecountyny.gov/personnel/vacancy.
What do you do as a Caseworker?
Why is a Caseworker’s job so important?
Making a Difference in the Community
Why Should You Become An Examiner?
"Skimming" Alert
This illegal process involves a device (skimmer) placed on top of a store’s card reading machine. The skimmer copies card and personal identification number (PIN) information from Electronic Benefits Transfer (EBT) cardholders. The stolen data is then used to access an individual’s EBT account and spend their Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance (TA) cash benefits.
All EBT cardholders should take these steps to protect their benefits.
Change their PIN frequently.
Remember to protect their EBT card and PIN information.
Monitor their EBT account regularly to watch for unauthorized transactions.
If someone believes their benefits have been stolen, please immediately report the card stolen by calling 888-328-6399, visiting www.connectEBT.com, or through the connectEBT mobile app. For more information, please visit the website:
https://otda.ny.gov/workingfamilies/EBT-scam-alert.asp
Or contact the Broome County Case Integrity Unit at 607 778-2519.
Video: Act Fast: Protect Your EBT Benefits Against Skimming Thieves
SNAP- LDSS-5186 (Rev. 8/21) ATTENTION: PARENTS
Notice to Supplemental Nutrition Assistance Program (SNAP) & Temporary Assistance Households with Children Eligible for Pandemic Electronic Benefit Transfer (P-EBT) Food Benefits. Find information at the link- https://otda.ny.gov/SNAP-COVID-19/
Access mybenefits.gov to:
- Apply for SNAP,
- Apply for Temporary Assistance,
- Apply for HEAP,
- Check to see if you are eligible for Temporary Assistance, Medicaid or tax credits,
- There is an application for Child Support Services that can be completed and mailed in or brought to the office.
- You can create an account to:
- Change Pin,
- Check your transaction history or get account balances,
- Report your EBT card lost or stolen.
- Recertify your SNAP or HEAP case.
- Report changes or view case details.
- Continue to complete a SNAP or HEAP Application and track its progress as well as submit verification and documentation
- You can also be directed to the Social Security Administration website to complete and online application
- There is a form section where you are able to download forms for Recertification form for Public Assistance, Supplemental Nutrition Assistance Program (SNAP), Medicaid and SNAP, and Medicaid and Public Assistance
- You can also report fraud directly from the website.
To apply for Temporary Assistance or Emergency Assistance, please apply on line at mybenefits.gov, or visit our office.
Are you mailing in or dropping off an application for assistance? Then you must ensure that there is a good, working telephone number is on the application. Eligibility staff will be calling the phone number given on the application to set-up a follow-up appointment. If you are dropping off an application at the Front desk, the staff there will do a brief screening of your application.
If you have an active case and are trying to reach a worker in Temporary Assistance, SNAP (Supplemental Nutrition Assistance Program), Medicaid or HEAP (Home Energy Assistance Program)? Please call 607.778.1100.
Need a Medicaid Nursing Home application? Please call, 607.778.2793.
Link to: NYS Child Support website.
The Child Support Online Enrollment Wizard allows individuals to enroll in child support services online – eliminating the need to visit a child support office or mail in a paper enrollment form. This new feature reduces paperwork and processing time for enrollees. The link to the Online Enrollment Wizard is https://childsupport.ny.gov/enroll.
Phone numbers for Social Services Programs are located in the "Contact Us" portion of the website.
DSS HIPAA Notice of Privacy Practices
Child Abuse/Neglect 24 Hour State Hotline: Toll free dial '1' & then... 800-342-3720
